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Refund Policy


Our handmade-to-order process ensures that each Design is crafted with utmost care and attention to detail. Our team of skilled artisans brings years of experience and expertise to every piece, ensuring that you receive a Jose Hess Design of exceptional quality and beauty.

As each Design is made to order, we do not accept returns. This policy allows us to maintain the highest standards of quality and ensure that each customer receives a design that meets their exact specifications. We understand that purchasing a Jose Hess Design is a significant investment, and we are committed to ensuring your complete satisfaction.

If you have any questions or concerns about your order, our dedicated customer service team is here to assist you. We strive to provide exceptional service and support throughout your shopping experience, from the moment you place your order to the delivery of your exquisite Jose Hess Design. 

Thank you for choosing us. We are honored to be a part of your journey in finding the perfect Jose Hess Design that will add a touch of elegance and sophistication to any outfit.



"At Jose Hess, We believe that a Diamond is more than just an accessory; it's a reflection of your style, a symbol of your personality, and a treasure of memories. Our exquisite collection of necklaces is meticulously crafted to elevate your presence and make every moment special. Each necklace tells a unique story, a story of timeless beauty and unparalleled craftsmanship. Whether you're celebrating a milestone or simply embracing the beauty of everyday life, our necklaces are designed to be your perfect companion. Explore our collection and discover the necklace that resonates with your inner elegance. Adorn yourself with our diamonds, and let every moment shine with the brilliance of your choice."