FREQUENTLY ASKED QUESTIONS
Do you do custom orders?
Yes. That is our specialty and strength. We will design to suit your wishes, and can use stones you now have, and convert them to an exciting new piece of jewelry.
Do you offer gift wrapping?
All of our jewels are sent to you in distinctive packaging, including a certificate of authenticity.
How is a Jose Hess design identified?
All our designs are stamped with the Jose Hess logo and the gold content ( 18K ) as well as an exclusive serial number.
How do I care of Jose Jess Jewelry?
Use a clean soft bristle toothbrush, and dip into a small bowl with warm water and mild detergent.
How do I send an item for repair or sizing?
Pack in a sturdy box and send it with UPS insured for its’ full value, to:
Jose Hess Design llc.
135 Jenkins street
St.Augustine, FL 32086
Questions, contact customer service 904 615 1852 or email to firstname.lastname@example.org